I spent all day Sunday in my craft studio designing Christmas cards. One set is for an advanced watercolor technique class for Tuesday night and the other is a free tutorial using the Holly Jolly Layers Stamp Set. (Stay tuned for more info on that tutorial, soon!) I really wanted to do an emboss resist watercolor card that said "NOEL". I had the design in my head - it was perfect. I grabbed my Letters For You Stamp Set off the shelf for the very first time. I was super excited, and when I opened it, I stared at it for a minute, then thought, "That's strange. How do you make 'NOEL' without an "E"? And then it dawned on me...the whole first half of my alphabet was missing!!! It was time to call in my reinforcements.
No, not Sherlock and Watson - The Hubs! Yes, he confirmed, exactly 1/2 of my letters were missing. No, I'd never used the set before. Yes, I'd used the framelits, but never the stamps. I wasn't sure if we were getting anywhere, but I was starting to feel like my NOEL was never going to happen. Not to mention this was not an inexpensive stamp set to begin with!
It was time to call in the BIG GUNS! First thing this morning, I called Stampin' Up!'s awesome demo support team and explained my situation. I was expecting them to tell me that since I'd ordered these in June, there wasn't anything they could do to help me. But after a quick moment on hold, they are shipping me a BRAND NEW, COMPLETE Letters for You Stamp Set. Just like that. No begging; no pleading; no tears; no stress. By the time we hung up, I'd gotten a order confirmation in my inbox.
It is such a good feeling to know you work with people who truly believe in and act according to the Stampin' Up! Statement of the Heart:
"To love what we do and share what we love, as we help others enjoy creativity and worthwhile accomplishments . . . in this we make a difference."
***OK, I really did have the "L", but it was such a catchy title, I couldn't resist! (I was missing letters A-K).
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